Support

Last updated 2026-10-12

Rindo is the cloud service at app.rindo.io and this website. Support is by email, answered by the team that builds the product. There is no ticket portal, chat widget or phone line, and no status page yet: if app.rindo.io is unreachable, write to us.

Write to the right address

• The Service — sign-in, a project, a page, an import, a connected assistant: support@rindo.io
• A security vulnerability: security@rindo.io
• Your personal data, or the privacy notice: privacy@rindo.io
• Buying Rindo for a team, or a self-hosted deployment: hello@rindo.io

We reply by email, from the same address. Questions about the open-source clients (rindo-runner, rindo-convert, rindo-provisioner) go to support@rindo.io as well.

What to include

• Write from the email address on your Rindo account where you can; it lets us find the account without asking.
• The project key (the letters before a task number, such as DEMO in DEMO-61), or the link of the page or task.
• What you expected, what happened instead, and when, with your timezone. A screenshot helps.
• Never send a password or a personal access token. We do not ask for them.

Common requests

• A connected assistant. How to connect Claude, ChatGPT or Grok is on the Connect your assistant page. Every connected app is listed, and can be revoked, under Account settings → MCP access → Connected apps; personal access tokens under Tokens.
• Billing. Paid plans are bought through our reseller Paddle, which handles customer service for the purchase; cancellation and refunds follow the Refund policy. Product support stays with us.
• Your data. The project’s Owner can export the whole project as one archive. Closing your account, and what is deleted when, is described in the privacy notice.
• Security. Send a vulnerability to security@rindo.io rather than to support, with the steps to reproduce it and what it exposes, and give us time to fix it before you publish.

Self-hosted and enterprise

The self-hosted edition is licensed under a separate agreement and supported under it. To start that conversation, write to hello@rindo.io.